Troubleshooting

What to do when Moneypenny appears frozen

How to resolve frozen screens and get working again.
Unable to install RDC software for Mac

Instructions for installing the RDC software on a Mac with high security restrictions.
Red lines at the bottom of Import JE/PC/PO

How to resolve red lines at the bottom of your import screens.
When entering from in-trays a blank page is showing when it should not, or a page of text has gone missing?

Fix blank PDFs from in-tray entry.
When I log onto the website I cant see any PO related buttons?

If you cannot see any PO related options on the web portal check these settings.
Why can I not select a period range to filter the cost report by?

How to filter Cost Report by periods.
Why did my export misbehave on one line?

What to do if exports incorrectly shift certain lines too far.
Why is my export showing #NAME? in a cell when I look at it in Excel

How to fix #NAME in Excel.
Moneypenny font is too small

Options for how to resolve small font sizes on high DPI displays, particularly affecting newer laptops like the surface.
Online Moneypenny Portal doesn’t load

What to do if the Online MydaEs portal won't load.

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