There may be occasions where we will need to remote control your computer to provide support. To allow us to do this we use Teamviewer, the following are instructions on how to do this
- From your favourite internet browser surf to https://www.teamviewer.com/en/ . The download of the program should start automatically.
2. Locate the file and install the software by double clicking on the icon.
3. The following screen appears, click Run
4. When you come to the following screen select Basic Installation and Personal/Non-commercial use
5. Once the software is installed the following screen will appear.
6. We will need your Teamviewer ID and password so that we can access your computer. Please email this to mydaEs Support. An example of what you need to send to mydaEs support is shown below
For all Mac user, you have one more step to complete, granting access to Teamviewer on your Mac. Please following the instruction found here